Aritzia Customer Insights

Flaconi is one of Germany's leading online beauty and perfume retailers, serving over three million active customers. The platform offers an extensive selection of over 50,000 products from around 1,000 renowned national and international brands. Its range includes everything from drugstore and natural cosmetics to premium and luxury items catering to various beauty and personal care needs. Categories like perfume, skin care, make-up, hair care, and beauty tools ensure a comprehensive shopping experience for any beauty enthusiast. Flaconi promises quick delivery, with packages reaching customers' homes in just two working days. To enhance the shopping experience, up to two free samples are included with every order. The platform offers buyer protection, certified by Trusted Shops, ensuring customers receive only authentic products. Additionally, a generous 120-day return policy provides peace of mind for all purchases. For any inquiries or concerns, a dedicated customer service team is readily available to assist, ensuring a seamless and satisfying experience from start to finish. Whether searching for everyday essentials or luxury items, Flaconi provides a diverse, reliable, and user-friendly shopping experience for beauty lovers.